Human qualification, in the conversation
The customer asks the price. The conversation reads the moment, offers a time and confirms the booking in the same thread.
One number, several agents
The channel can be the official WhatsApp Business API, with a verified Meta account and a dedicated number, or a connection the operation already uses. Several agents reply on the same number at once. The customer stays in their own app.
Hi, how much is the appointment?
The thread stays in the panel
Price, time and interest stay in one thread. The history follows the contact. The next person does not have to ask what was already said. Filters, tags and message shortcuts live in the inbox.
Outbound messages use a template
Outside the window since the customer last wrote, the official API sends a template approved by Meta. That covers callbacks, confirmations and notices, without the store's personal WhatsApp.
AI in the thread, a person when needed
The support agent answers the repeated question, qualifies the lead and can mark interest. When the chat needs someone on the team, the handoff carries the history. The copilot does not replace that agent: one talks to the customer, the other helps the person running the system.