Privacy Policy

Effective Date: 12/31/2024

Interflow values your privacy and is committed to protecting the personal information of our customers and their end users. This Privacy Policy describes how we collect, use, share, and protect information obtained through our platform, accessible at interflow.chat ('Platform').

1. Information We Collect

1.1 Customer Information

When you register on our Platform, we collect information to provide and improve our services, such as:

  • Name and contact information, including email address, phone number, and billing information.
  • Authentication information, such as usernames and passwords.

1.2 End User Data

Our Platform allows companies to integrate various communication channels, including WhatsApp and Instagram. During use, we may process:

  • Text messages and audio transcripts of conversations between end users and attendants.
  • End user identifiers (e.g., phone number or profile ID).
  • Conversation tagging for internal organization purposes.

1.3 Navigation and Usage Data

We automatically collect information about Platform usage to improve user experience and system security, including:

  • Log data and browsing records, such as IP address, browser type, pages viewed, and actions taken.
  • Performance data to monitor and enhance our services.

2. Use of Information

We use the collected information to:

  • Provide and Manage the Platform: Including user authentication, customer support, and transaction processing.
  • Service Personalization and Improvement: Usage data analysis to improve functionality, user experience, and implement new features.
  • Security and Legal Compliance: Protection against fraud and ensuring compliance with applicable regulations.

3. Information Sharing

Interflow may share personal information in the following cases:

  • With Third-Party Providers: To provide complementary services, such as payment processing and cloud services, always under confidentiality obligations.
  • To Comply with Legal Obligations: When required by law, regulation, or to respond to legal processes.
  • In Cases of Mergers or Acquisitions: In case of change of control or asset sale, user information may be transferred as necessary.

4. Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, misuse, loss, or alteration. However, no system is completely secure, and we cannot guarantee the absolute security of information.

5. Data Retention

Collected information will be retained as long as necessary to fulfill the purposes described in this policy or as required by law. After this period ends, data will be anonymized or securely deleted.

6. User Rights

According to applicable data protection laws, you can:

  • Request access, correction, or deletion of your personal information.
  • Revoke consent for data processing, where applicable.

To exercise these rights, contact us at contact@interflow.chat.

7. International Data Transfers

If data is transferred outside the country, we ensure your personal information will be protected by appropriate measures, such as standard contractual clauses, as required by data protection regulations.

8. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to improve user experience. You can adjust browser settings to refuse cookies, although this may affect some Platform functionalities.

9. Changes to this Privacy Policy

Interflow may periodically update this Privacy Policy. When significant changes are made, we will notify users through the Platform or other appropriate means. We recommend regular review of this Policy to stay aware of our most recent privacy practices.

10. Contact

If you have any questions about this Privacy Policy or how we handle your information, contact us:

Email: contact@interflow.chat

Address: Av. Marq de São Vicente, 2219, Suite 812 Letter WE0097, Água Branca - São Paulo/SP