Customer ServiceJune 25, 20261 min read
How to Distribute Conversations Fairly Across Your Team
Does it always land on the same agent? Nobody knows whose turn it is? See how to organize the queue fairly and transparently.
"Why does it always land on me?"
When nobody knows whose turn it is, some agents burn out, others sit idle, and clients wait too long.
What Interflow solves
Configure automatic round-robin per team: new conversations go to the next in line, transfers respect order, and clear badges show who's reserved to respond.
Details: Changelog v2026.6.9
Is your team frustrated with the queue?
Set up automatic round-robin and end the feeling of unfair distribution.